Abile Group has an exciting and challenging opportunity for a Help Desk Agent supporting an Intelligence Community Customer on an Enterprise Management and Cyber Security outsourcing contract. The Enterprise Service Desk serves as the end-user’s single point of contact for reporting all IT service-related issues, initiating requests for IT services contained in the agency’s IT Service Catalog, and assisting with questions concerning the agency’s IT services. The ESD is responsible to provide on-line self-service capabilities (Tier 0) for users to attempt to resolve issues and to request new IT services as well as to provide 24x7x365 Tier 1 customer service phone support and virtual chat support for end-end user accounts distributed across multiple network domains. This responsibility includes tracking of all requests from initial customer contact through closure.
Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise. Abile Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability, or national origin.
The right candidate will possess the following skills and capabilities and be ready to handle all responsibilities independently and professionally.
Clearance Required: TS/SCI
Degree and Years of Experience: Bachelor’s degree or equivalent
Required Certifications: IAT Level 1 Certification (A+, however Security + preferred)
Shift: Various, Monday through Friday between 5am and 7pm Eastern time
EMCSS 96, 124, 157