Abile Headquarters

  • Network Technician

    Job Locations US-VA-Alexandria
    Posted Date 6 hours ago(11/15/2018 9:28 AM)
    Job ID
    2018-1194
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Abile Group has an exciting and challenging opportunity for a Network Technician supporting an Intelligence Community Customer on a Managed Services outsourcing contract.

    Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients.  We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise. Abile Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability, or national origin.

    The right candidate will possess the following skills and capabilities and be ready to handle all responsibilities independently and professionally.

    Responsibilities

    • Tier II phone support of reported customer incidents supporting network connections, conference room video systems, VoIP phones, and fax printer systems
    • Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences
    • Provide maintenance, to include powering on devices, inspecting/connecting cabling, confirming system availability.
    • Conduct integration and configuration of existing VTC hardware, including application of security controls; operations and management support to the network infrastructure that underlies the VTC platform
    • Patch and firmware upgrades, break/fix support and daily operations and management support, including onsite assistance for special events
    • Remote and on-site support of preventive maintenance checks and services
    • Coordination of all issues with the network operations center
    • Recording and managing all activities using a ticketing system
    • Documentation and reporting of all associated maintenance activities
    • Develop and provide training to end users on the various systems in use when not supporting meetings
    • Provide recommendations on replacement systems to the system engineering team

    Qualifications

    Clearance Required: TS/SCI
    Degree and Years of Experience: Bachelor’s degree in Computer Science (or similar technical field) or equivalent plus 4+ years of experience 

     

    Required Skills:

    • 4+ years of experience in IT services, with troubleshooting and equipment repair of VTC equipment (Voice, video, and conference room control equipment)
    • 4+ years of experience in operation and configuration of audio-visual and telepresence systems such as Cisco and AMX
    • 4+ years of experience with all phases of the system life cycle concerning audio-visual and telepresence systems

    Desired Skills: 

    • Ability to work in a high pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects, demonstrable by work history
    • Excellent interpersonal skills and demonstrated ability to work well in a team environment
    • Availability to support on call duty for responding to maintenance outages
    • Availability to travel to local and CONUS/OCONUS sites
    • Capability to drive in the Washington, DC metro area with a valid driver’s license
    • Experience working on civilian federal government agency contracts
    • Direct experience as a COMSEC custodian with hardware, software, and keymat
    • Experience with the ITIL library in support of incident and change management
    • Experience with Issue Trak to manage incidents and problems
    • Knowledge of Solarwinds monitoring systems
    • Previous experience supporting a Government and/or Department of Defense customer

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