Abile Headquarters

  • PSOC Support Specialist, MID

    Job Locations US-VA-Springfield
    Posted Date 7 days ago(2/20/2020 3:59 PM)
    Job ID
    2020-1540
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Abile Group has an exciting and challenging opportunity for a PSOC Support Specialist supporting an Intelligence Community Customer. 

     

    The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

    Responsibilities

    • Monitor multiple remote systems using BMC metrics

    • First responder to system alarms/errors

    • Perform routine system checks

    • Monitor Unix servers at remote sites

    • Monitor interface database servers

    • Perform Remote maintenance for multiple sites

    • Create incident tickets using Remedy

    • Maintain logs of daily service and support activities

    • Participate in ad hoc Service Restoration meetings

    • Provide Remote Resolution for Server and workstation issues using SCCM, Remote Desktop and other required Enterprise Tools

    • Provide customer support for the enterprise customer support center after hours

    • Conduct daily status conference calls with remote sites

    Qualifications

    Clearance Required: TS/SCI 

     

    Degree and Years of Experience: Bachelor’s degree or equivalent plus 2 years of relevant experience 

     

    Required Certifications:

    • IAT II (Security +)

    Required Skills:

    • Experience configuring systems, servers, firewalls and other components necessary to achieve proper resolution

    • Experience performing updates to restore and maintain the overall health of IT services

    • Experience conducting updates to the electronic dashboard and associated components

    Work Shift: Flex/Rotating: Wednesday-Saturday 6am-6pm

    About Abile Group, Inc.

    Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients.  We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise. 

    EEO Statement

    Abile Group, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability, or national origin.

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