Abile Headquarters

  • Tier 1 - SPOC IT Service Desk

    Job Locations US-VA-Springfield
    Posted Date 7 days ago(2/20/2020 3:59 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Abile Group has an exciting and challenging opportunity for a Service Desk Team Lead supporting an Intelligence Community Customer. 


    The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.


    • You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
    • As a Service Desk Team Lead, you should have a solid technical background combined with customer service experience.
    • A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.
    • Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.
    • Manages the Service Desk staff including oversight and approval of timecards, consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
    • Assists with staff scheduling to ensure Service Desk coverage 24/7
    • Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department
    • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
    • Resolves problem situations in a professional manner.
    • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
    • Solves problems and makes decisions on a daily basis relative to Service Desk responsibilities.
    • Contribute to improving customer support by actively responding to queries and handling complaints
    • Participates in special projects as required.
    • Represents Manager in their absence or as directed.


    Clearance Required: TS/SCI


    Degree and Years of Experience: Associate’s degree or equivalent combination of education and experience is required. Requires two or more years of related technical and managerial experience in an Enterprise environment.


    Required Certifications:

    • Must have current A+ CE or Security + CE Certification
    • Must have ITIL Foundations Certification or relevant knowledge of ITIL process and procedures

    Required Skills:

    • Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities

    About Abile Group, Inc.

    Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients.  We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise. 

    EEO Statement

    Abile Group, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability, or national origin.


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