Abile Headquarters

Desktop Support Engineer

Job Locations US-DC
Posted Date 4 days ago(6/10/2021 5:39 PM)
Job ID
2021-1786
# of Openings
0
Category
Information Technology

Overview

Abile Group has an exciting and challenging opportunity for a broadly experienced Candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely. 

 

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

Responsibilities

  • Excellent communications and ability to support VIP and VVIP customers.  
  • Working with Active Directory and Exchange to create/modify/terminate accounts.
  • Troubleshooting workstation, printers, and other peripheral.
  • Candidate will image, install, and configure workstation.
  • Troubleshoot Windows 10 and above, Microsoft Office suite.
  • Learning new technology and provide support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens.
  • Work with automated Help Desk tools such as Microsoft System Center, Remedy, and soon ServiceNow.
  • Troubleshoot Citrix desktop visualization environment and thin client. supporting an Intelligence Community Customer.
  • Communicate and interface with customer and prime Site Lead on issues and daily tasking.
  • Candidate will provide Tier 1 and 2 support for multiple domains with users locally and remotely.
  • Working with Active Directory and Exchange to create/modify/terminate accounts.
  • Troubleshooting workstation, printers, and other peripheral.
  • Candidate will image, install, and configure workstation.
  • Troubleshoot Windows 7 and above, Microsoft Office suite.
  • Learning new technology and provide support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens.
  • Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow.
  • Troubleshoot Citrix desktop visualization environment and thin client.

Qualifications

Clearance Required: TS/SCI 

 

Degree and Years of Experience: BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience.

 

Required Skills:

  • Must possess the ability to work in a professional environment, and have good problem solving and organizational skills.
  • Good verbal and written communication skills are also required.

Desired Skills: 

  • DHS Experience.
  • Windows Experience.
  • Citrix Experience.
  • Strong communication skills (both verbal and written). 
  • Comfortable discussing technical information with users and other support personnel. 
  • Ability to quickly learn new systems and IT concepts. 
  • Strong problem solving and decision making skills. 
  • Ability to work autonomously as well as an integral member of a team.

About Abile Group, Inc.

Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients.  We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise. 

EEO Statement

Abile Group, Inc. is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details.  A member of the HR team will respond to your request within 2 business days. 

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